Privacy Policy

Last updated: 9 October 2026

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At A Gleam Cleaning Services, we respect your privacy and are committed to protecting your personal information.

This privacy policy explains what information we collect, how we use it and how we keep it safe when you visit our website, contact us or use our cleaning services.

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1. Who We Are

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A Gleam Cleaning Services is a family-run cleaning business providing domestic, Airbnb and holiday let, end-of-tenancy and commercial cleaning services across Bristol, Bath and surrounding areas.

We are responsible for the personal information we collect and use in connection with our business.

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Website: www.agleam.info
Telephone: 07733 192166
Email: mertle30@msn.com

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For any questions about this privacy policy or your personal information, please contact us using the details above.

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2. Information We Collect

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We may collect the following personal information when you contact us or use our services:

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• Your name

• Email address

• Telephone number

• Property address or postcode

• Details of the cleaning services you require

• Information you provide through our website contact form

• Information shared with us by telephone, email or WhatsApp

• Booking, payment and invoice information where relevant

• Access instructions or keyholder arrangements needed to provide our cleaning services

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We only ask for information that is relevant to responding to your enquiry or providing our services. Our website may also collect certain technical information, such as device details and website usage information, through cookies and similar technologies.

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3. How We Collect Your Information

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We collect personal information when you:

• Complete an enquiry form on our website

• Contact us by telephone, email or WhatsApp

• Request a cleaning quotation

• Book or use our cleaning services

• Provide information needed for us to access or clean your property

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Some technical information may also be collected automatically when you visit our website.

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4. How We Use Your Information

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We use your personal information to:

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• Respond to enquiries and provide quotations

• Arrange and manage cleaning appointments

• Communicate with you about your cleaning requirements

• Provide our cleaning services safely and effectively

• Manage payments, invoices and business records

• Meet our legal and accounting obligations

• Maintain the security of properties entrusted to our care

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We do not sell your personal information to third parties.

We do not use information submitted through our contact form to send marketing messages without an appropriate lawful basis.

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5. Our Legal Basis for Using Your Information

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Under UK data protection law, we must have a lawful reason for collecting and using personal information.

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Depending on the circumstances, we rely on:

Contract: When we need your information to provide cleaning services or take steps to arrange a service you have requested.

Legitimate interests: When we need to respond to enquiries, communicate with customers or manage our business effectively, provided these interests do not override your rights.

Legal obligations: When we are required to keep certain records for tax, accounting or other legal purposes.

Consent: Where we specifically ask for your permission to use your information for an optional purpose.

Where we rely on legitimate interests, these include responding to customer enquiries, maintaining customer relationships and operating our cleaning business efficiently.

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6. Sharing Your Information

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We only share personal information where it is necessary for operating our business, providing our services or meeting legal requirements.

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This may include:

• Members of our cleaning team who need relevant information to carry out an agreed service

• Our website provider, Wix, which may process website enquiries and technical information

• Communication providers, including email and WhatsApp, when you use those services to contact us

• Accounting, payment or other business service providers where necessary

• Authorities or professional advisers where disclosure is legally required

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We only share information that is necessary for the relevant purpose.

Some service providers may process information outside the UK. Where this happens, we take appropriate steps to ensure personal information is protected in accordance with applicable data protection requirements.

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7. How We Protect Your Information

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We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Customer contact details, property information and access arrangements are only made available to people who need them to carry out their work.

We take particular care with property access information and keyholder arrangements.

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8. How Long We Keep Your Information

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We keep personal information only for as long as necessary for the purposes for which it was collected.

This may depend on whether you make an enquiry, become a customer or have an ongoing cleaning arrangement with us.

Financial and accounting records are retained for the periods required by law.

When information is no longer needed, we securely delete or dispose of it.

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9. Cookies and Website Information

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Our website is built using Wix and may use cookies and similar technologies.

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These may be used to:

• Enable the website to function correctly

• Maintain website security

• Remember relevant website preferences

• Help us understand website performance and visitor activity, where applicable

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Some cookies are essential for the website to operate. Other cookies or tracking technologies may require your consent or offer you the right to object, depending on their purpose and applicable law.

Where required, you will be given appropriate information and choices about these technologies.

You can also manage certain cookie settings through your internet browser.

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10. WhatsApp and External Links

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Our website provides the option to contact us through WhatsApp.

If you choose to contact us using WhatsApp, your information will also be processed in accordance with WhatsApp's own privacy policy.

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Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of those external services.

We recommend reviewing their privacy policies before sharing personal information.

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11. Your Data Protection Rights

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Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to:

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• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request the deletion of your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request the transfer of your information in certain circumstances

• Withdraw consent where we rely on it

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These rights are subject to certain legal conditions and exceptions.

To exercise any of your rights, please contact us using the details provided at the beginning of this policy.

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12. Complaints

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If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Website: www.ico.org.uk

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our services, website or legal requirements.

Any updates will be published on this page, together with the date of the latest revision.